CFS2 Honored by American Consumer Council

I’ve just received word from Thomas Hinton, President of the non-profit American Consumer Council, that they have selected CFS2 as the recipient of their 2013 Friend of the Consumer Award. Here’s what he said:

“The American Consumer Council is pleased to recognize CSF2 with its 2013 Friend of the Consumer Award for its commitment to helping a large segment of consumers get back on their feet through employment assistance and debt negotiation services. As a financial recovery company, CSF2 is offering valued services that millions of consumers desperately need as we emerge from one of the longest recessions in our nation’s history.”

Here’s the strange thing. While I’m grateful and my team certainly deserves to be recognized, my overwhelming feeling is one of frustration. Specifically, frustration that we’re not touching enough lives quickly enough. We can do even more …and we will.

The Examiner Examines The Political Maelstrom Brewing Over Cordray Nomination

In the through the looking glass world that is Washington, DC, competence, skill and expertise have little to do with those being approved to lead our government’s most important agencies.

The case of Richard Cordray, who’s had to be re-nominated to lead the consumer protection agency, he’s already been leading since its inception, is a perfect case in point.

Reporter John Michael Spinelli does a nice job of illustrating in his article just published today The Examiner. I’m pleased he chose to interview me for it as well, there’s a lot at stake with this nomination as it portends not just the future of one individual, but the protection agency itself.

Check out the story here: http://www.examiner.com/article/cordray-wins-party-line-approval-dc-as-consumer-leader-lauds-his-leadership

HuffPo: How to Help Consumers Make Ends Meet

The collapsed housing bubble, high unemployment and the high cost of health care have left consumers with not enough money to go around.

This article in the Huffington Post illustrates the real world path that will allow us to avoid a major social crisis: dlvr.it/2mZ04Z.

The REAL Story Behind Impending The “Fiscal Cliff”

 

The politics we typically get to see are “made for tv” pomp and posturing. The real politics are going on behind the scenes between key staffers empowered to negotiate on behalf of their elected bosses.

The “Fiscal Cliff” – a set of severe tax increases and across the board budgetary slashing – is set to happen at New Years Eve. Now that the election is over, Democratic leaders have vowed to stop “kicking the can down the road” and deal with our deficit issues once and for all. If a negotiated settlement is not reached by this deadline, the financial after-effects will be felt globally.

If you want to understand what’s REALLY happening I’d suggest you watch this fascinating interview by economist John Mauldin as he miraculously get’s two of the key staffers involved in the negotiations (David Krone, Chief of Staff, Senate Majority Leader Harry Reid; and Rob Lehman, Chief of Staff, Republican Senator Rob Portman) to share in a civil, thoughtful but blunt conversation about these negotiations. It’s riveting.

Watch the Video: http://www.financialsense.com/node/9865

We need more TV like this.

 

I Have Hope Because of What I’ve Seen From the Inside

In my experience, those who seek political office usually come in two basic “flavors.” There are those who aspire to great power and influence; and those that aspire to serve.

The pleasant irony is that those who serve best are often the ones that end up with the most power and influence.

I believe there will be no better current example of this than the Massachusetts Senator Elect, Elizabeth Warren. Ms. Warren has gone from a middle class upbringing as elementary school teacher to respected Harvard professor and tireless crusader to reform Wall Street, in order to better protect the average American. She is today’s “Mr. Smith Goes to Washington.”

Even before she takes office she has sat down with me to work on debt collection problems. Our meeting could have been the typical perfunctory meeting politicians have all the time. It was anything but. What most people will never see or know is her level of engagement and desire to fix problems. You heard it here first, she is going to be a phenomenal and important Senator.

Though in the coming weeks we face the daunting “fiscal cliff,” I am steadfastly heartened and hopeful about our county’s future. With thoughtful, caring (and tough) people like Ms. Warren working on our behalf, I know everything is going to work out just fine.

 

What Debt Collectors Should Do When a Crisis – Like Superstorm Sandy – Hits

Sometimes it just can’t be business as usual. A natural disaster striking a broad swath of people is one of those times. Here’s how we handled it, as reported by The Journal Register:

CFS II division assists clients with jobs, debt
by Kirby Lee Davis
Published: November 12th, 2012

TULSA – Two days after Hurricane Sandy swept
through Washington, D.C., and New York City,
CFS II founder Bill Bartmann shared his
2-year-old debt-collection reform campaign with
National Economic Council Deputy Director Brian
Deese. While that White House meeting developed,
CFS II delivered an even more humane message to
clients suffering in Superstorm Sandy’s wake.

“Rather than calling them with our typical
collection call, we called them instead with an
assistance call,” said Bartmann. “We asked them,
‘What can we do to help?’”

Such effort reflects a little-known side of the
2-year-old Tulsa debt collection company. Six
CFS II client services employee Connie Quinn chats
months ago CFS II launched a Client Services
with a customer. (Photo by Rip Stell)
division under Bartmann’s son-in-law, Jason
Barry. Bartmann said the 12-employee division
provides three services: It help clients with their debts,
their jobs, and finding government assistance.

“We take our approach to our clients as a holistic experience,”
said Bartmann. “We don’t think of it asmerely transactional. We’re
there to help that person get out of debt, pay their bills. In doing that,
you have to go beyond anything that has to do with the debt.”

Since many customers find themselves owing money due to
reduced income, Bartmann said a natural solution is to help clients
either find a job or improve the one they have.

“It makes so much sense, when you think about it,” said Bartmann.
“We know just telling someone to get a job isn’t going to do any
good. Most of these people really want to improve their lot in life.
They just don’t know how.”

Bartmann said the Client Services division helped customers write
more than 1,000 resumes since its launch. It also aided numerous
clients in determining eligibility for government assistance.

That parallels efforts to help Sandy victims contact food banks, get
medical assistance or obtain other aid.

“Most customers don’t know what other help is available,” said Bartmann.
“If the law says you are eligible and the only reason you are not utilizing
it is because you don’t know how and you don’t know where, then let me
assist you make an application. If indeed you are legitimately eligible,
then terrific. You will be able to get the assistance the government wants
you to have.”

Although the company has no way of knowing what bottom-line effect the
efforts have, Bartmann said he expects the approach to prove a tremendous
benefit to CFS II in its quest to become profitable.

“The more we do for our customers, the more we literally help them and
substantively help them, the more they appreciate how much we have
done for them, and when they are able to pay, they pay us more than they
were likely to have paid,” said Bartmann. “We actually are reaping financial
benefits and financial rewards out of being nice to people.”

The 140-employee Tulsa company now manages about $400 million in
charged-off credit card loans from 70,000 individual accounts, said Bartmann.

Proper Debt Collection is Not Doing What’s Legal, But Doing What’s Right

99.9% of debt collection cases come from well meaning people borrowing funds that they unquestionably intend to repay. Then something happens to make this difficult. Typically it’s the loss of a job or a major health/family issue. When this happens, best intentions must give way to the new reality of not having enough money to pay all the bills. Priorities must be put in place. Food before cable. Rent before car. Electricity before credit card bills.

As debt collectors we must collectively not just acknowledge this reality but encourage it, because we can only get repaid once a  consumer can get back on their feet. Suing people into oblivion doesn’t change the fact that you can’t collect money from people who don’t have any.

I think this recent news story is instructive as to how humanity can be brought back to the debt collection business:

A Wrong That Was Righted Last Night

As well as anyone I know that life is not fair.

That said, I still have felt terrible for Elizabeth Warren who, because of partisan politics, wasn’t able to lead the financial watchdog government agency (CFPB) that she conceived within her staggeringly brilliant brain.
I smiled broadly last night watching her win the “Kennedy” seat as the new Senator elect of Massachusetts. Now she’s in the position to be able to make an bigger impact on this country as a senator. And with the extraordinarily capable Richard Cordray heading up the CFPB we’ve got even more definitive proof that there is a God and she knows exactly what she is doing!

My (First) Visit to the White House

 

Two weeks ago I received a phone call from the White House, asking if I would fly to DC to meet with the Deputy Director of the National Economic Council (NEC) to discuss my proposal regarding a Debt Collection Litigation Moratorium.  Naturally, I accepted.  I was honored and humbled to be asked to share my opinions on this important topic – and, it was the first time I had ever been invited by the White House for a private meeting.

Although the meeting was set for Monday, I flew into DC on Saturday hoping I would beat hurricane Sandy.  Well, I beat Sandy to DC, but as we know now it was so severe they shut down the White House (WH) on Monday & Tuesday, mvoing my meeting to Wednesday.

As I arrived in the West Wing for my meeting on Wednesday morning I was anticipating a VERY brief meeting given the backed-up priorities needing attention including: a major national disaster unfolding on the East Coast, and an election just 6 days away. So, as I walked in, I was anticipating a polite but perfunctory meeting where we would exchange pleasantries, they would ask if I brought any material for them to review and then they would equally politely explain why the meeting needed to be brief – and then show me out.  What happened was exactly the opposite.

Brian Deese, the Deputy Director of the NEC, met me in the foyer and escorted me to a conference room where we were joined by two of his Senior Policy Advisors.  During the next hour I was asked to explain the inner-workings of the debt collection industry, its impact on the banking industry in America and the relationship between litigation by debt collection companies and the national bankruptcy rate.  I felt like I was back in college taking an “open book” exam.  For the next 60 minutes I had a blast, answering all of their questions (questions are more fun – when you know the subject matter).  The Deputy Director thanked CFS II for the work we are doing to “reform the industry” (I shouldn’t have been surprised that he too had done his homework.)

The meeting ended with the Deputy Director promising me he would be back in touch with me by next Wednesday with his ideas for “next steps”.  In the meantime, he is aranging a meeting with the Director of the CFPB because he is confident that Director Cordray will be very interested in this process.  The WH is very serious about cleaning up this industry and protecting consumers from egregious collection behavior.  I am thrilled to death that they have picked us as their ally in this battle.

If you are interested in seeing the specifics of my proposed Debt Collection Litigation Moratorium – my presentation for the WH has been turned into an Op/Ed in The Christian Science MonitorCLICK HERE TO READ.

PS: As you walk up the driveway from the guard shack to the entrance of the West Wing, you cannot help but marvel at the awe and majesty of that building.  It has been an icon of freedom and democracy for the entire world for the last 200 years – and the realization slips in that you are about to get a chance to participate in an effort that will change the lives of millions of Americans.  It will put a lump in your throat and resolve in your heart.  The thought that crossed my mind as I walked up that driveway was, “some missions become bigger than the individuals who spawn the idea”.  This mission has become much bigger than you, me and the thousands who have joined our efforts to reform the Debt Collection Industry – this mission now has a life of its own.  Thanks for your help in making this possible.

 

Why We Should Impose a Moratorium on Debt Collection Lawsuits

A big step forward in reducing the 1.4 million personal bankruptcies and getting struggling consumers back on their feet can be accomplished by banning 3rd party debt collectors from suing, until then nations unemployment rate reaches 6%.

Read my column in the Christian Science Monitor to understand why this is such a powerful idea –

http://www.csmonitor.com/Business/new-economy/2012/1102/Impose-a-moratorium-on-debt-collection-lawsuits