Accretive Health has been accused of harassing patients in EMERGENCY ROOMS to pay their medical bills. This practice came to light in a scathing report by Minnesota’s great Attorney General, Lori Swanson, who told the story of Deb Waldin of Edina, MN who said last July she was “curled up in a ball in excruciating pain from a kidney stone” when a billing employee of Accretive Health approached her for payment.
It has been reported that Accretive Health collectors were dressed as hospital staff within Minnesota hospital emergency rooms and they allegedly demanded that patients pay their outstanding bills before receiving treatment.
Besides violating the Emergency Medical Treatment and Active Labor Act (EMTALA), which requires hospitals to provide care regardless of a patients ability to pay, this conduct – if true – borders on inhumane. How much lower can a company go?
Yesterday, Minnesota’s progressive and outspoken Senator Al Franken (@alfranken) convened a hearing on the debt collection practices of Accretive Health. At this hearing Accretive Senior Vice President, Greg Kazarian, offered the company’s defense saying its mission is to “help patients pay their bills and help nonprofit hospitals improve their finances.”
They might want to consider including “helping their hospitals get bad PR and come under regulator scrutiny.”
Click below to join in Bill Bartmann’s effort to stop debt collectors from suing to collect on past due credit card bills.